Please make sure your computer has been followed the installation documentation from the USB Type-C device manufacturer. that the USB Type-C devices software and drivers should be installed before connecting the USB Type-C device to the computer. Some USB Type-C devices, such as printers and scanners etc.Use Restore Point to restore the system.Connect to external monitors via USB Type-C.Reinstall USB Host Controller driver in Device Manager.Reinstall USB Root Hub driver in Device Manager.Update and confirm BIOS / Windows packages / drivers with the latest version on your PC.Please refer to the following troubleshooting steps.

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.If you experience USB Type-C (USB-C) problems, such as USB device not be recognized, Thunderbolt device functionality might be limited, USB Type-C display problems, etc.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers.

Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

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